Frequently Asked Questions

We do not accept returns, exchanges of the items after being shipped.

In case that the items arrived broken send us a picture of the broken item by email to info@lama-bros.com and we will send you a new one substitute.

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover, JCB, Diners).
All credit cards are processed through PayPal website http://paypal.com/
Your credit card will be charged when you place your order.
If we are not able to fulfill your order for any reason your credit card will be refunded..

All orders are shipped within 48 hours. Through EMS carrier “Express Mail service”.

The tracking # will be sent to your email after your order is shipped..

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to..

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information..

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address


Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server..

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information..